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Keystone Industries' History and Values

Marc and Carol Carson created Keystone Industries in a home kitchen with a little money and a big dream. They thought, "We must give the packaging industry a choice other than what the expensive OEMs offer." Their dream was to provide customers with a less expensive alternative and more personable customer service......the kind that makes people feel like part of the family.

The dream was realized with much hard work over the years and dedicated employees. The product line has expanded many times over to keep in line with customer demands and requests. Being the largest aftermarket hot melt parts company is not easy, but if it were, we would not be doing something right. It takes hard work and long hours to develop good quality parts that will give the customer the products they deserve. It also takes long term employees with technical expertise to consistently bring new ideas to the table that will improve the customer experience. That means from time of quote until time of usage on the packaging line to time of sales follow up.

Understanding that the customer is ultimately who makes Keystone successful, we do everything in our power to make sure the customer is 100% satisfied. We are not perfect and when there is an issue, we will work hard to make it right.

Keystones Core Values are Simple:

  • Responsiveness

  • Honesty

  • Good Quality

  • Teamwork

  • Good Communication

  • Serviceability

 

We understand our customers' wants and needs to:

  • Reduce downtime

  • Receive parts quickly after ordering

  • Stock less

  • Spend less

  • Call for Free technical help and speak to someone immediately

  • Place orders quickly and receive confirmations on every order

  • Enjoy pleasant customer service

 

To accommodate these wants and needs, we offer a large array of excellent quality parts for Nordson, Slautterback, HMT, ITW/LTI, Melton, Robatech and Meltex melters. We currently supply parts globally to over 41 countries to help our international friends. Most orders ship the same day as the order is placed with an email confirmation sent same day. Since we stock many parts, the customer can choose to stock less. Our prices are typically 40% - 50% less than the OEMs, but the performance is the same. We provide free technical assistance via email, Livechat and telephone and can resolve many issues with a phone call instead of an expensive service/sales call.

Customer service is No. 1 and every day, we strive to do better.

We look forward to working with you to assist in saving money, building a long term relationship and helping your company grow as well!!

 




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Keystone Industries® | World Headquarters |140 Manufacturers Court Winder, GA 30680 | Phone: 770-586-5990 | Fax: 770-586-5991 | Toll Free: 800-235-8090

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